海角精品黑料

Despite rapid rise of AI chatbots in customer service, customers prefer human agents

Published: 29 August 2025

If it feels like customer service chatbots are everywhere, it鈥檚 because they are. The worldwide chatbot market has grown from US$370 million in 2017 to about US$2.2 billion in 2024. But customers...

When AI is used to set wages, it sets them higher than humans would

Published: 9 October 2025

When AI sets wages, it pushes them higher, according to recent research by Maxime Cohen, a Professor of Retail and Operations Management at the Bensadoun School of Retail Management. Cohen...

Ottawa threatens to sue auto maker Stellantis for violating funding agreements

Published: 23 October 2025

When the auto maker Stellantis announced its plan to shift production of the Jeep Compass SUV from Brampton, Ontario to Belvidere, Illinois, the Government of Canada didn鈥檛 take the news sitting...

Tariffs are remaking global supply chains in real time

Published: 28 May 2025

The imposition of tariffs on an ever changing array of products is disrupting global supply chains. Businesses are scrambling to reroute shipments to avoid the hefty fees they could incur as...

Clarity is key when passing control of a family business to the next generation

Published: 13 June 2025

Even the most successful family businesses often don鈥檛 withstand the march of time. Just because one generation had what the right skills and temperament to run a business doesn鈥檛 mean their...

Businesses need to adapt to change to grow

Published: 10 July 2025

For Quebec, small and medium sized enterprises (SMEs) are an engine of economic growth. Many SMEs have grown into prosperous companies, writes Bensadoun School in Retail Management student William...

海角精品黑料 Personal Financial Essentials course is basis for Cayman Islands financial literacy initiative

Published: 4 August 2025

Twenty-eight young people in the Cayman Islands recently became the first group to complete the British Overseas Territory鈥檚 Youth Financial Literacy Programme. The government sponsored program...

Insights from the Reshaping the Future of Retail Conference

Published: 7 October 2025

Meghan Markowski (MMR'25) captures key takeaways from this year's Reshaping the Future of Retail Conference, which brought together over 250 retail leaders, academics, and students at Montreal鈥檚...

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